Computer Repair and Tech Solutions

Computer not working? Running out of disk space? Everything slowing down? Virus? Bring your computer into our shop and we'll aim to get it fixed within 48 hours. We can:

Fix all computers

We've been fixing computers since 2006, so you can rest assured knowing that your computer (and business) is in safe hands when you come to Momentum Tech.

We'll fix any type of computer, PC or Mac, tablets, laptops... even servers! Some common fixes include:

  • software upgrades
  • virus removal
  • ransomware
  • data recovery
  • password retrieval
  • data backup
  • data recovery
  • cracked screens
  • liquid damage

Got another type of problem? Let us know, we're ready to tackle anything!

If you have a problem with your computer call us on 01349 865008 and we'll advise you what to do

Want to DIY?

We recommend CleanMyPC and CleanMyMac to clean, optimise and maintain your computer.

Computer diagnostics

When you come to us with a computer problem, we aim to diagnose issues quickly and put a permanent fix in place; our aim is to get your computer back up and running ASAP. We fix your technology right the first time.

What's going on here?...
Gordon running some diagnostic tests

We perform a sequence of thorough diagnostic tests to identify the root of any problem. When possible we apply fixes there and then, and when necessary, we replace any defective hardware or corrupted software.

BONUS: after running our diagnostic tests you'll usually see a performance boost with slow-running computers and laptops.

"On-the-spot" repairs?

In a rush? Need your computer fixed fast? We offer a special "On-the-spot" service with the ultimate goal being to repair your device there and then. Just bring your computer into the shop and we promise to look at immediately. If we can't fix it right away, we'll book you in for a full diagnostic.

Help is on hand if you need your computer fixed. Just call 01349 865008

Concerned about your personal data?

Don't worry about handing your computer over to us. As a registered organisation with the Information Commissioner's Office (ICO) we abide by the Data Protection Act 1998, which protects your right to privacy. Find out more about the Data Protection Act and view our ICO registration details.

Remote Computer Support

We also offer remote support... which means getting your computer fixed from the comfort of your armchair! Honestly, what could be better?

Remote Support, the right way!
We fix your computer, you put your feet up

We use remote support software that allows us to connect to your computer from our workshop base in Dingwall. You install a programme that allows us to temporarily connect to your computer, and while connected, we investigate the issue you have. Give us a call to arrange remote support, it could save you a long drive into Dingwall.

Other useful Technology Solutions

Fixing computers is just one of the things we can do for you; we also provide many useful technology solutions, including:

  • Local Networks
  • VoIP Phones
  • Cloud Storage
  • Cyber Security
  • Support contracts

Local Networks

A local network is where two or more computers are connected together. This could be something like an office, hotel or shop, where a reception desk or electronic point of sale connects to the main office.

For small to medium-sized businesses who need to connect multiple computers and telephones together on a local network, we can design and implement a secure solution to suit your needs.

Get you business connected...
Your own network, with telephones, cash register, office and home computers

VoIP Phones

Internet phones are all the rage these days, the technology is called Voice over Internet Protocol (VoIP). You may have already used VoIP with services like Skype, Google Talk or Apple FaceTime. The idea is that you can make telephone calls using your internet connection... Yes! Make telephone calls without relying on a BT line or mobile provider!

Make calls via the internet
Make calls via analogue telephones, mobiles, headsets, web browsers and all sorts of emerging artificial intelligence

VoIP works by converting your analogue voice signals into a digital signal and piping it over your broadband line. And although your voice is digitised, you'll still be able to call people who are using older, analogue equipment. You can even use your old landline device by plugging in a nifty adapter that enables VoIP calls.

We sell a small range of VoIP telephones in the shop.

Cloud Storage

The technical side of business changes rapidly and incessantly these days. Before cloud computing services like Dropbox, Amazon S3, Google Drive and Microsoft 365 became a thing, most businesses who had to store, access and manage any type of digital data, specifically within their own bricks-and-mortar establishment, had to rely on slow, cumbersome and costly in-house solutions. On top of that, these systems had to be managed by a qualified Systems Administrator. Don't even ask what happened if storage space ran out or the server stopped working properly.

The good news now is that all these hassles are taken care of with most Cloud Storage solutions today. Typical benefits include:

  • off-site backups - where data is backed-up off-site many times a day, meaning, that if your premises were broken into or you had a disastrous fire, and all your computers were destroyed, your data would still be safe
  • scaleable storage space - it's quick and easy to scale up storage space when running low
  • distributed and fast - your data is backed-up to a distributed network of cloud servers across the world, allowing fast and ready access at any time, even if one of the servers is temporarily unavailable
  • multi-device access - access your files from any computer, via desktop and mobile applications available for Windows, Mac, iOS and Android
  • collaboration - it's now very easy to collaborate and share files across teams or locations
  • versioning - as back-ups are stored incrementally, you can retrieve different versions of specific files
  • cheap - you typically only pay for the storage you actually use
  • green - businesses using cloud storage can cut their energy consumption by up to 70% making them a greener business

All sounds amazing, eh? Well, unfortunately, with all this power comes great responsibility. With GDPR in full force, storing masses of data in the cloud (we're talking potentially sensitive customer data here) you have the added responsibility of ensuring that it stays out of the hands of hackers. It's at this point you need to choose which Cloud Storage solution to go for. Well, you'll be glad to hear that we provide an affordable solution that combines all the benefits described above. Lean on us, we'll look after your data.

Cyber Security

Keeping your computers healthy and free from viruses is vitally important, particularly if your business relies on your computers. At Momentum we provide a lean and mean range of security measures that will keep you protected online.

We'll help keep you safe online
Keep safe online

Virus detection, DNS protection, filtered email solutions, remote maintenance support and proactive computer care.

Support contracts

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring you to an abrupt – and potentially damaging – halt.

With your 24 x 7 x 365 help desk and onsite support in place, you will reduce costs and enjoy "peace of mind" knowing that our certified technicians will quickly and efficiently resolve even your most complex technical problems.

Help Desk supports:

  • Microsoft and Apple desktop operating systems
  • Microsoft Office and leading third-party applications
  • E-mail applications and Web browsers
  • Thin clients and Virtual Desktop Infrastructure (VDI)
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus and malware infections
  • Backup and disaster recovery

Whatever aspect of your business you need help with, we can arrange a support contract that makes is more affordable for you, going forward.

We like to think we provide peace of mind and offer unique solutions for your technology support, because our optional tailored services provide exactly the level of support you require. Whether we act as your full-service IT department or just help you at home, we are proactive in keeping your systems running at top performance to prevent problems. If there have an issue, we’re ready and waiting to jump in and solve it 24 x 7 x 365.

Something else?

Need something we haven't covered above? A really technical issue? A hard-to-find product? Or perhaps something cutting-edge? We work with a rich source of suppliers and experts in every aspect of our business, so we can tap into all sorts of detail and advice. Give us a call on 01349 865008 anytime 24/7 (or ask us using Live Support) and we'll endeavour to help.

Any questions about any of our services, please call us on 01349 865008 and we can chat about what to do
 

Here are some types of support provided:

Remote Support

Remote support

We access your computer from our own work station and investigate your reported issues. We'll usually only do this when there's a good chance of implementing a fix remotely.

On-site Support

On-site support

When you have a problem with your technology, we'll visit your premises to fix things.

Annual Support

Annual support

This 24/7 service includes:

  • reduced rates for on-site work and labour (£30 per hour)
  • 24/7 help desk
  • anti-ransomware security software
  • cyber security software
  • computer auto-maintenance software
  • 30 min free remote support per month
  • IT Strategy Reviews
  • peace of mind

POA per year, per computer

For support enqiries call Gordon on 01349 865008
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